Industrial group
New alignment of the sales and service teams
The task:
- Qualifikation of the sales and service organisation : From product to solution sales
Approach and methodology:
- Analysis of the existing organisation
- Design and implementation of a training and coaching program
Results and benefits:
- Collaboration in integrated selling center setups (including account manager, service specialists and internal sales office)
- Implementation of cross- and upsell-processes
- Sales increase of 25% and return increase of 10%
