Construction group
Reorganisation incident management
The task:
- Increase competitiveness
- Increase efficiency through bundling and digitalisation
Approach and methodology:
- Analysis of existing processes
- Make or buy Analysis and tender
- Harmonisation of processes in business units and subsidiaries
- Step-by step bundling of sub-processes with the outsourcing partner
Results and benefits:
- Increased degree of automation by 80%
- Reduced costs per incident by 40%
